Shipping Policy

DELIVERY & SHIPPING POLICY
Paws Pet Shop
www.pawspetshop.co.uk

Last updated: October 2026

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1. HOW OUR FULFILMENT MODEL WORKS

Paws Pet Shop operates as a dropshipping business. We do not hold stock in
our own warehouse. When you place an order, it is fulfilled directly by one of
our specialist supplier partners, who pick, pack, and dispatch your items to you
from their own UK warehouse when stock is available there, but also from their
Chinese warehouse, when stock is not available in the UK warehouse.

This means:

- Your order may arrive in more than one package and from more than one
  location if it contains products supplied by different partners.
- The physical dispatch and shipping process is managed by our supplier
  partners, not directly by us. Carrier selection is made by the supplier at
  the time of dispatch.
- We cannot intercept, redirect, or modify an order once it has been
  dispatched by a supplier.

We work with two fulfilment networks:

  Avasam — a UK supplier marketplace, fulfilling orders from UK-registered
  suppliers and their UK warehouse locations.

  CJ Dropshipping (CJD) — an international fulfilment provider operating
  mostly from China with UK warehouse facilities, from which some orders
  for Paws Pet Shop customers are dispatched. Initially, most CJD orders
  will ship from China. However, as we grow and develop a stronger 
  business relationship with CJD, we intend to source most of our products
  directly from their UK based warehouse to improve delivery times.

We are transparent about this because it directly affects estimated delivery
times and the most efficient route for certain shipping enquiries.

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2. WHERE WE DELIVER

We currently deliver to mainland Great Britain only (England, Scotland,
and Wales).

We do not currently deliver to:
- Northern Ireland
- Isle of Man, Channel Islands, or other Crown Dependencies
- BFPO addresses
- International destinations

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3. DISPATCH TIMEFRAMES

We process and forward your order to the relevant supplier partner within
1 business day of receiving payment confirmation.

Once your order is with the supplier:

  Avasam (UK-fulfilled orders)
  Typically dispatched within 1–3 business days of order confirmation.

  CJ Dropshipping (UK-fulfilled orders)
  Typically dispatched within 1–5 business days of order confirmation,
  depending on the product and warehouse location.

  CJ Dropshipping (China-fulfilled orders)
  Typically dispatched within 5–15 business days of order confirmation,
  depending on the product and warehouse location. Some large and
  heavier products may take up to 25 business days.

During peak periods — for example Christmas, Black Friday, or UK bank holidays
— dispatch may take longer than usual. We will notify you by email if your
order is significantly delayed before dispatch.

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4. ESTIMATED DELIVERY TIMEFRAMES

Estimated delivery times after dispatch are as follows:

  Standard delivery: 1–15 business days after dispatch
  Express delivery (not currently available): 1–2 business days

These are estimates only. Actual delivery times depend on the carrier and are
outside our direct control once an order has been dispatched. Delays can
occasionally occur due to high carrier volumes or adverse weather conditions.

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5. DELIVERY CHARGES

Delivery is free of charge on all orders to mainland Great Britain. There is
no minimum order value.

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6. TRACKING YOUR ORDER

When your order is dispatched you will receive a dispatch confirmation email
containing:
- Your tracking number (where available from the supplier)
- The name of the carrier handling your delivery
- A direct link to track your shipment on the carrier's website

Tracking information is generated by our supplier partners and the carrier.
If no tracking link is included in your dispatch email, please contact us and
we will request it from the supplier on your behalf.

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7. FAILED, MISSED, OR UNDELIVERED ORDERS

If a delivery attempt is unsuccessful:

- The carrier will leave a notification card at your address, or will contact
  you by email or SMS with options for redelivery or collection.
- Most carriers retain parcels at a local depot or collection point for 5–10
  days before returning them to the supplier.

If your order is returned to the supplier as undeliverable, we will contact
you by email to arrange redelivery or, if you prefer, to issue a full refund
for the goods.

If your tracking status shows "Delivered" but you have not received your order:
1. Check with neighbours and any safe place noted in your delivery
   instructions.
2. Contact us within 14 days of the stated delivery date. We will raise a
   formal investigation with the supplier and carrier on your behalf.

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8. DAMAGED, MISSING, OR INCORRECT ITEMS

If your order arrives damaged, if an item is missing, or if you have received
the wrong product, please contact us within 14 days of the delivery date with:

- Your order number
- A clear description of the problem
- Photographs of the item and its packaging (required for all damage claims)

We will liaise with the relevant supplier partner to arrange a replacement,
resend, or refund as appropriate and in accordance with your rights under the
Consumer Rights Act 2015. Please also refer to our Returns Policy at
www.pawspetshop.co.uk/returns-policy for full details of your rights.

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9. CONTACT FOR DELIVERY AND SHIPPING ENQUIRIES

Your first point of contact for any delivery or shipping question is always
Paws Pet Shop. We will raise your enquiry with the relevant supplier partner
on your behalf and keep you informed of progress.

  Paws Pet Shop — customer contact
  Website:  www.pawspetshop.co.uk/contact
  Email:    contact@pawspetshop.co.uk

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If your order has already been dispatched and you would prefer to contact
our supplier partner directly for a real-time shipping update, you can reach
them as follows. Please always quote your Paws Pet Shop order number and
state that your order was placed through Paws Pet Shop, as it will be
referenced under our business account.

  Avasam (UK-fulfilled orders)
  Website:  www.avasam.com
  Support:  support@avasam.com

  CJ Dropshipping (China and UK-fulfilled orders)
  Website:  www.cjdropshipping.com
  Support:  support@cjdropshipping.com

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10. YOUR STATUTORY RIGHTS

Nothing in this policy limits or removes your statutory rights under:
- The Consumer Contracts (Information, Cancellation and Additional Charges)
  Regulations 2013
- The Consumer Rights Act 2015
- The Consumer Protection from Unfair Trading Regulations 2008
- Any other applicable UK consumer protection legislation


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© 2026 Paws Pet Shop — www.pawspetshop.co.uk
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